Return and Refund Policy

Last updated: March 5 2025

Thank you for shopping at Arubah Spa.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products and services that You purchased with Us.

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arubah Health Spa, 1014A 20 St S, Lethbridge, AB T1K 2C9.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Arubah Spa, accessible from arubahspa.ca.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Go Rendezvous refers to a third-party booking & scheduling application used by the company for online client management, scheduling, and online bookings.

Your Treatment/Service Cancellation Rights

You are entitled to cancel your appointment any time before 24 hours prior to the scheduled time and date of your appointment, without giving any reason for doing so, and will be eligible for a full refund.

The deadline for canceling an Order is 24 hours prior to the scheduled appointment date and time.

To exercise Your right of cancellation, You can log in to your Go Rendezvous account and cancel within your account. If you pre-paid for the treatment/service online through Go Rendezvous Booking application, a full refund will automatically be applied to the provided credit card used during the booking, if cancellation is 24 hours or more from the scheduled time and date of the appointment. Please allow 7-10 business days for the refund to process back to your card. You may also contact us:

By texting: (403) 892-8229

No Refunds on Special Offers and Bundles

All special offers and bundles are non-refundable. Once purchased, they cannot be canceled, refunded, or transferred.

Your Product Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By texting: (403) 892-8229

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days.
  • The Goods are in the original packaging and unopened.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

1014A 20 St S, Lethbridge, AB T1K 2C9

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By texting: (403) 892-8229